In the 15 years I have known Neil, from Mars to GKN, he has developed a deep expertise in the Lean area. This is particularly the case re global deployment and “Lean in the Office” or “Lean Services/Processes”. On a personal note, he is also fun to work with and always willing to help; I fondly remember Neil helping me out early on a Sunday morning and with a minimum of fuss!! His area of expertise is relatively rare and is a developing source of competitive advantage.