First it was a great pleasure to meet the person, Neil Trivedi. During a training session is not a must but it facilitates and make things flow smoothly if the trainer is a great human being. I personally liked Neil’s training sessions and his methods to transmit the message. Clear, easy approach, open to questions and suggestions. Always available to clarify any doubts during and out of the training session. His experience on the Lean and Continuous Improvement methodologies was amazingly valuable during the learning process. The shared real-life examples were always an added value. Hope to work with you again!