One of the most frequent questions that is asked by organisations starting on the route of process improvement is “where do we start?”

There are many choices available: do you follow the book and map out a value stream or business process? Or should you create a pilot area for the specific deployment of some tools and techniques? On the other hand should you address a specific problem area or invest in a training programme to provide capability?

In truth there is no set path, the route is not linear and in the end you have to find your own way. Some of the considerations that we have found to be critical in deciding where to start improvement are as follows:

1) Difficulties in achieving business objectives
2) An issue for the team
3) An issue for the customer
4) Leadership-driven initiatives

We have the experience to guide you through this journey and create a bespoke solution.